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Refund Policy

Last updated: July 25, 2026
📑 Table of contents (11 sections)
  1. 1. Nature of the Service
  2. 2. Free trial
  3. 3. Subscription billing
  4. 4. Refund eligibility
  5. 5. How to request a refund
  6. 6. Processing time
  7. 7. Cancellation
  8. 8. Price & plan changes
  9. 9. Chargebacks
  10. 10. Grievances
  11. 11. Contact

Refund & Cancellation Policy

Effective Date: July 25, 2026

Last Updated: July 25, 2026

This Refund & Cancellation Policy governs payments for subscriptions to the ClaimLex platform, operated by ClaimLex Technologies. It should be read with our Terms of Service. By subscribing, you agree to this Policy.

1. Nature of the Service

ClaimLex is a digital subscription service providing immediate, ongoing access to a legal-research database and software features. Because access is granted instantly on payment, subscriptions are, as a rule, non-refundable except as expressly set out below or as required by applicable consumer-protection law.

2. Free trial

Where a free trial is offered, you can evaluate the paid features during the trial period at no cost. We encourage you to use the trial to decide whether the Platform meets your needs before purchasing. When the trial ends, gated features are locked until you subscribe; no charge is made automatically unless you have expressly opted into a paid plan.

3. Subscription billing

  • Subscriptions are billed in advance for the chosen term (monthly or annual) through our payment processor, Razorpay.
  • All prices are in Indian Rupees and are exclusive of GST, which is added at the prevailing rate and shown on your invoice.
  • A GST-compliant invoice is issued for every successful payment.

4. Refund eligibility

We offer refunds only in the following limited circumstances:

1. Duplicate / erroneous charge — if you are charged more than once for the same subscription period due to a technical error, the excess amount is fully refunded.

2. Failed access due to our fault — if a verified platform fault attributable solely to ClaimLex prevents you from accessing the paid Service for a substantial, continuous period during your term, and we are unable to resolve it within a reasonable time after you report it, you may claim a pro-rata refund for the affected period.

3. Cooling-off (new annual subscribers) — as a goodwill measure, a first-time annual subscriber may request a full refund within 7 days of the initial payment, provided usage during that period has been minimal (as reasonably assessed from account activity, e.g. no substantial downloads or extensive AI usage). This does not apply to renewals or to monthly plans.

Refunds are not available for: change of mind after substantial use; failure to use the Service; dissatisfaction with the extent of content coverage (which grows over time and is not represented as exhaustive); account suspension or termination due to breach of the Terms or Acceptable Use Policy; or partial/unused periods outside the circumstances above.

5. How to request a refund

Email billing@claimlex.in from your registered email address with: your name, registered email, invoice/order ID, payment date, amount, and the reason for the request. We may ask for additional information to verify the claim.

6. Processing time

Approved refunds are processed to the original payment method via Razorpay. Once approved, refunds are typically initiated within 7 business days; the time for the amount to reflect in your account depends on your bank/card issuer and is outside our control.

7. Cancellation

  • You may cancel your subscription or turn off auto-renewal at any time from your account settings or by emailing billing@claimlex.in.
  • Cancellation stops future renewals. You retain access until the end of your current paid term; cancellation alone does not trigger a refund of the current term.
  • After the paid term ends, gated features lock automatically. Your account and data are retained per our Privacy Policy; you may request export or deletion.

8. Price & plan changes

We may revise prices and plan features prospectively. Changes do not affect the term you have already paid for; they apply from your next renewal, of which you will be notified in advance.

9. Chargebacks

If you believe a charge is incorrect, please contact billing@claimlex.in first — most issues are resolved quickly. Initiating a chargeback without contacting us may lead to suspension of the account pending resolution.

10. Grievances

Unresolved billing complaints may be escalated to our Grievance Officer via the Grievance Redressal page. This Policy does not limit any non-excludable rights you may have under the Consumer Protection Act, 2019.

11. Contact

Billing & refunds: billing@claimlex.in · General: info@claimlex.in.