Grievance Redressal

Effective Date: April 30, 2026

ClaimLex is committed to resolving user complaints fairly and quickly. This page is published in compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer

Name: Surendra Bhilwal
Designation: Grievance Officer, ClaimLex Technologies
Email: grievance@claimlex.in
Address: ClaimLex Technologies, Mumbai, Maharashtra 400001, India

How to file a grievance

Email grievance@claimlex.in with:

1. Your full name and registered email address;

2. A clear description of the grievance (billing, content, account, privacy, or other);

3. The page link or RLX citation, order ID, or invoice number where applicable;

4. Any supporting documents.

Timelines

Acknowledgement: within 48 hours of receipt.
Resolution: within 30 days of receipt, as required under the IT Rules, 2021. Billing disputes are normally resolved within 7 business days.

Escalation

If you are not satisfied with the resolution, you may escalate to legal@claimlex.in marked "Escalation", or pursue remedies available under applicable law, including before the consumer fora under the Consumer Protection Act, 2019.

Content complaints

For complaints regarding any judgment text or editorial content (defamation, privacy, accuracy or takedown requests), write to grievance@claimlex.in with the specific RLX citation. We review such requests on priority and, where warranted, annotate or remove content within statutory timelines.

Data protection grievances

Requests concerning personal data (access, correction, erasure) are handled per our Privacy Policy — write to privacy@claimlex.in.